Our Patient & Family Advisory Council

At the heart of patient and family-centred care at PSFDH is the Patient and Family Advisory Council (PFAC). Established in 2015, the Council serves in an advisory capacity, providing input to, and making recommendations on, matters that impact the experience of patients and their families at PSFDH.


The role of the PFAC and the appointed “Advisors” is to identify current and future opportunities to improve the care experience for patients, family and caregivers. By building a formal and structured partnership between Advisors and the organization, PSFDH will be able to better identify and integrate the patient perspective in its planning and activities.


They ensure the perspective of patients, family members, or their caregivers is always considered and incorporated in organizational activities. We listen and learn from patients and family members.


The PFAC Goals

  • To ensure the perspective of patients, family members and/or their caregivers is always considered and incorporated in organizational activities
  • To listen and learn from patients, family members and/or their caregivers
  • To embed the patient voice throughout the organization


Read the PFAC Terms of Reference 

Read the 2020 Report of Patient & Family Advisory Council

For more information about PFAC, please contact patientrelations@psfdh.on.ca.