Compliments and Concerns
Patient Relations
The Perth and Smiths Falls District Hospital is committed to providing high quality, compassionate, patient-focused care to enhance your health, safety and well-being. Receiving feedback from patients and families helps us to improve the quality of care and services that are provided. Once you have been discharged from the hospital you may receive a patient satisfaction survey from an independent company seeking feedback regarding the care you received. We would encourage you to complete the form. If you do not receive a form and would like to comment, the following information will assist you.
We try to meet your needs in the best way possible. To promote effective communications during your stay, we encourage you to express your feelings and address any questions and/or concerns directly with your caregiver(s). You may also wish to speak to the department manager about your concerns. We appreciate your feedback.
How do I share a good story or compliment?
We always appreciate hearing a good story or compliment about your patient experience. If you feel a certain aspect of your hospital experience was exceptional, or you wish to recognize someone, please let us know. You can call, write or email Patient Relations (patientrelations@psfdh.on.ca) and we will share your comments or story with those being recognized.
More information can be found in the Patient and Family Information Guide.
What do I do if I have a concern or suggestion for improvement over an aspect of care I or a family member has received at PSFDH?
We encourage you to try to resolve your questions or concerns directly with the people involved in your care, as soon as possible. The nurses and your physician are excellent sources of information. They will listen and respond to your concerns. If the concerns are not resolved to your satisfaction, ask to speak with the Charge Nurse or the Patient Care Manager for that unit. If the concerns are still not resolved to your satisfaction, or you are not sure who to speak to, please contact the patient relations service by telephone or via email at patientrelations@psfdh.on.ca to act as your liaison in addressing your concerns.
Contact Us
- Patient Relations Officer: 613-283-2330 ext. 1149 (SF)
- VP, Patient Care Services/CNE: 613-283-2330 ext. 1293 (SF), 613-267-1500 ext. 1293 (Perth)
- Chief Nursing Executive: 613-283-2330 ext. 1292 (SF), 613-267-1500 ext. 1292 (Perth)