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COVID-19 Information for Our Patients & Visitors

We want to assure you that there is a dedicated team of professionals at our hospital who have the passion, expertise, and focus to care for our communities. Our goal is to care for the sick, keep our workforce healthy, and prevent the spread of COVID-19 across our hospitals. We are following the guidance from our local Public Health officials and directives from the Chief Medical Officer of Health for Ontario. Thank you for your patience and understanding.


Coming to Our Hospitals

The primary entry point is located at the Emergency Department entrance at both the Smiths Falls and GWM sites.

It is open 24 hours per day/7 days per week.


A second entry point for patients has been opened at the GWM site in Perth at the Main Entrance on Drummond Street. It is accessible Monday to Friday from 7 am to 4 pm.  Patients in Smiths Falls will continue to use the Emergency entrance. Please note that these are drop off and pick up areas only. For safety reasons, parking or extended waiting in a drop off/pick-up area is NOT permitted.



Visitors to PSFDH

The Perth and Smiths Falls District Hospital regularly reviews its COVID-19 related policies and changes are based factors such as prevalence of COVID-19 in our community and surrounding area.


At this time, PSFDH has cautiously increased approved visitations.  Any individual seeking to visit a patient in the hospital must contact the care area where the patient is located to set up visitation 24 hours in advance, where possible. There are restrictions on hours, lengths, and the number of visitors permitted on each unit at one time.  Contact information for the hospital may be found here


Virtual visits continue to be encouraged and welcomed.  Patients and families can connect online using their personal communication devices (phone, tablet, etc.) at a time that may be more suitable.  You can also send an online greeting an inpatient via the PSFDH website:  /sendgreetings


We understand also that you may want to deliver items in lieu of a visit.  Unfortunately, PSFDH staff are only be able to assist with distributing essential items and not able to accept non-essential items or gifts or flower deliveries.  Please note that the items brought to your loved one must be “wipeable” to support our stringent infection control practices. This is to keep your loved ones and the staff safe.


Essential items include,

  • Glasses
  • Hearing aids, Hearing Aid Batteries
  • Dentures, Denture Adhesive, Denture Cleaner
  • Medications
  • Shoes for rehabilitation and Socks
  • Clothes on the day of discharge (no earlier)
  • Communication device such as iPad, tablet, laptop, cell phone or similar (items that staff can wipe down) [Don’t forget the charging cord]. PSFDH has WIFI connection for the patients to use.
  • Toothbrush, Toothpaste, Shampoo
  • Robe, Under Garments- bra and underwear
  • Electric Shaver
  • Pen
  • Comb or Brush
  • Walking Aids
  • CPAP Machines


How you can drop off essential items:

  • Items are to be brought to the appropriate site via the Emergency Department – staff at the screening desk will have an approved drop off list that they will use to decide whether your items are allowed.  Please note: this list is created by management and the screening desk only follows what management has guided.
  • Essential items must be placed in a plastic bag.
  • Please label the bag with the recipient’s name clearly legible.
  • If known, provide your loved one’s room number.

We appreciate that this is a difficult time for everyone and we sincerely thank you for your ongoing patience, understanding and adherence to our guidelines.  These guidelines are essential to help us protect the hospital, our patients and our community.  We continue to monitor the evolving situation and change our policies as the hospital continues to implement a carefully thought out and measured approach focusing on safety and quality of care.  


Scheduled Surgery and Procedures

To support the needed hospital capacity and health care professionals in addressing the current surge in COVID-19, the Ontario Chief Medical Officer of Health has issued a directive to postpone non-emergent and non-urgent surgery and procedures effective immediately. Patients who are affected will be contacted directly by their physician or the hospital.

Please note that urgent, emergent and cancer surgeries and procedures are not affected by this order and will continue.

In addition, outpatient clinics and diagnostic testing will continue at this time.

As always, Perth and Smiths Falls District Hospital is here for you and the Emergency Departments at the Smiths Falls Site and Perth Site remain open and available 24hrs/7days a week and ready to care for patients with serious health concerns.

If you have any questions regarding an upcoming procedure, please contact your physician. 


To support the needed capacity, hospitals must maintain the flexibility to ramp down if there is an upward trend in COVID-19 activity in their region.



What can you expect with the scheduling of your surgery or procedure?

  • You will be contacted directly by your primary care provider and/or the hospital to discuss your procedure’s booking at which time you will be pre-screened for COVID-19
  • You will be screened a second time when you enter the hospital through the Emergency Department Patient Entrance where you will be given a mask to wear and requested to wash your hands with hand sanitizer.
  • You are then directed to registration where you will present your Health Card.
  • You will be screened a third time while in the procedure’s waiting area.
  • Mandatory physical distancing precautions are in place and are to be respected at all times. Waiting areas have been reconfigured to support these measures.
Our hospital is taking every possible measure to ensure patient and staff safety. People are reminded that if you require

urgent/emergent care, please go to your nearest Emergency Department or call 911.



COVID-19 Assessment Centre 

The COVID-19 Assessment Centre (CAC) is operated by PSFDH staff and Primary Healthcare Providers from our community: 


COVID-19 testing continues to be done by appointment only. For an appointment, please call 613-283-2330 ext. 1401 and leave one only message. The message should clearly state your name, date of birth and a contact telephone number.  Our staff will return your call.  You will receive direction on how to access your results during testing. The Emergency entrance screening desk does not have access to your results.


Please note that effective June 14, 2021, the CAC has new hours of operating:

  • Monday, Wednesday, Friday only from 9 a.m. to 5 p.m.
  •           Sunday from 8 a.m. – noon. 


Other Area COVID-19 Assessment Centres:

  • Brockville – Monday – Friday from 10 a.m.- 5:30 p.m., Saturday from 10:00 a.m. to 2:30 p.m.; 613-704-1441 (t)
  •           Almonte – Monday – Sunday from 10:00 - 3:00 p.m.; 613-325-1208 (t)
  •           Kemptville – Sunday – Friday from 8:00 a.m. – noon; 613-258-3192 (t)


Keep Informed 

It is important you obtain up-to-date information from credible information sources. Helpful information is found at: