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COVID-19 Information for Our Patients & Visitors
We want to assure you that there is a dedicated team of professionals at our hospital who have the passion, expertise, and focus to care for our communities. Our goal is to care for the sick, keep our workforce healthy, and prevent the spread of COVID-19 across our hospitals. We are following the guidance from our local Public Health officials and directives from the Chief Medical Officer of Health for Ontario. Thank you for your patience and understanding.
Coming to Our Hospitals
The primary entry point is located at the Emergency Department entrance at both the Smiths Falls and GWM sites.
It is open 24 hours per day/7 days per week.
A second entry point for patients has been opened at the GWM site in Perth at the Main Entrance on Drummond Street. It is accessible Monday to Friday from 7 am to 4 pm. Patients in Smiths Falls will continue to use the Emergency entrance. Please note that these are drop off and pick up areas only. For safety reasons, parking or extended waiting in a drop off/pick-up area is NOT permitted.
Visitors to PSFDH
In light of the provincial lock-down and stay-at-home measures, the Perth and Smiths Falls District Hospital is not allowing visitors, except for compassionate reasons that are pre-approved. Any individual seeking to visit a patient in the hospital must contact the care area where the patient is located to determine if a visit may be approved. Contact information for the hospital may be found here. Essential visitors still must pass screening. Please remember that loved ones who are staying at the hospital are receiving 24 hours of care, seven days a week by nurses, physicians, allied health members and supportive staff members.
Virtual visits continue to be encouraged and welcomed. Patients and families can connect online using their personal communication devices (phone, tablet, etc.) at a time that may be more suitable. You can also send an online greeting an inpatient via the PSFDH website: /sendgreetings.
We appreciate that this is a difficult time for everyone and we sincerely thank you for your ongoing patience, understanding and adherence to our guidelines. These guidelines are essential to help us protect the hospital, our patients and our community. We continue to monitor the evolving situation and change our policies as the hospital continues to implement a carefully thought out and measured approach focusing on safety and quality of care.
Scheduled Surgery and Procedures
PSFDH is once again operating at normal activity levels for scheduled surgeries and procedures. However, hospitals must maintain the flexibility to ramp down if there is an upward trend in COVID-19 activity in their region.
What can you expect with the scheduling of your surgery or procedure?
- You will be contacted directly by your primary care provider and/or the hospital to discuss your procedure’s booking at which time you will be pre-screened for COVID-19
- You will be screened a second time when you enter the hospital through the Emergency Department Patient Entrance where you will be given a mask to wear and requested to wash your hands with hand sanitizer.
- You are then directed to registration where you will present your Health Card.
- You will be screened a third time while in the procedure’s waiting area.
- Mandatory physical distancing precautions are in place and are to be respected at all times. Waiting areas have been reconfigured to support these measures.
Our hospital is taking every possible measure to ensure patient and staff safety. People are reminded that if you require
urgent/emergent care, please go to your nearest Emergency Department or call 911.
COVID-19 Assessment Centre
The COVID-19 Assessment Centre (CAC) is operated by PSFDH staff and Primary Healthcare Providers from our community. Further details regarding the CAC may be found here.
It is important you obtain up-to-date information from credible information sources. Helpful information is found at: