Caring for You


Banking Machines | Discharge Times |Cafeteria Hours & Location| Environmental Services/Housekeeping | Hairdressing | Mail | Main Entrance | Meal Delivery Times | Overhead Paging | Personal Belongings | Telephones |  Valuables | Wireless Internet    

Banking Machines

A 24-hour bank machine is located in the cafeteria at the Smiths Falls site and in the ER Department waiting area at the GWM (Perth) site.


Cafeteria Hours & Location

Cafeterias are accessible at each site.  Vending machines are available outside of regular business hours.  The vending machines are located in the waiting areas of each Emergency Department at both sites and in the cafeteria by the Main Entrance at the Smiths Falls Site. 

  • Smiths Falls Site - Adjacent to the front entrance 
    Monday to Friday (closed on statutory holidays) from 10:00 am to 1:30 pm
  • GWM/Perth Site - Ground floor across from the elevators
    Monday to Friday (closed on statutory holidays) from 10:00 am to 1:30 pm
  • Vending Machines
    • Smiths Falls - Cafeteria and Emergency Room Waiting Room
    • GWM/Perth - Emergency  Room Waiting Room 

Discharge Times

Patients should plan for a 10 a.m. discharge time to facilitate patient flow through the hospital.


Environmental Services/Housekeeping

Environmental Services takes great pride in providing you with a safe, clean environment.



Should you require hairdressing/barber services, please contact your hairdresser as they may be able to make arrangements to provide an on-site visit.



Patient mail is delivered on a regular basis. Your incoming mail should be clearly labeled. If the patient has been discharged, any mail received after discharge will be returned to sender.


Main Entrance

Both sites can be accessed Monday-Friday 7:00 a.m. to 8:00 p.m. via the SF Site (Elmsley Street) and GWM/Perth Site (Drummond Street). After hours, please access the building via the Emergency Department.


Meal Delivery Times

Meals are delivered to the rooms as follows:

  • Breakfast: 7:45 a.m. to 8:15 a.m.
  • Lunch: 11:45 a.m. to 12:15 p.m.
  • Dinner: 4:45 p.m. to 5:15 p.m.

In addition, snacks are always available on each nursing unit for patients. Snacks include juice, milk, crackers, bread and peanut butter. Please contact a member of your health care team if you have any questions or concerns. You are welcome to bring in your own food permitting there are no dietary restrictions during your stay.  


Overhead Paging

PSFDH does try to minimize the level of noise pollution. However, when urgent assistance is needed, the paging system is used. Staff will speak to you directly in the event of an emergency.


Personal Belongings

We ask that you limit your personal belongings when staying at our organization as this will assist in maintaining the patient care environment while enforcing infection control practices. You will be asked to take excessive items home if they cannot be reasonably stored. The hospital is not responsible for lost or damaged items, including valuables such as hearing aids, cell phones and other technology.



Bedside telephones are provided free of charge and each bedside has its own extension number.


To make a local call from a patient phone, dial “9” and the number you want. Long-distance calls must be made through the Operator and be at the expense of the caller. Press “0” for assistance. 



Please do not bring any valuables with you to the hospital. If you come with valuables, please make arrangements to have them taken home. PSFDH will not be held responsible for the loss or damage of personal belongings.

E-readers (such as a Kobo, Kindle, Sony) are permitted. Laptops/iPad/iPod/MP3 are not to be used without the use of headphones.

Please note: Your valuable items remain your responsibility and while PSFDH will do everything possible to prevent losses, PSFDH is not financially responsible if any items go missing or become damaged.


Wireless Internet

To help patients and their families stay connected with their life beyond the hospital, PSFDH offers free Wi-Fi access in all areas of our two sites. Patients and family members can easily stay in touch with friends and relatives. You can get your password from any of the care stations at either site. Computers are not provided by the hospital, but patients or families who bring in their own devices can connect to the Internet free of charge.