Hospital Policies

Accessibility  |  Balloons  |  Cell Phone Usage  |  Fire Alarms & Exits  |  No-Scent Policy  |  No-Smoking Policy  |  Security



PSFDH commits to the continuous improvement of access to hospital facilities, policies, programs, practices and services for patients and their family members, staff, health care practitioners, volunteers and members of the community with disabilities. Please discuss any accessibility concerns with your health care team or feel free to direct them to our Patient Relations Coordinator at or by phone at 613-283-2330 ext. 1149.



Please make sure any balloons you bring to the Hospital are made of Mylar/foil, not latex. Latex balloons may cause severe allergic reactions in some people. No latex balloons are permitted at PSFDH.


Cell Phone Usage

Use of cell phones for telephone purposes at PSFDH is permitted inside hospital facilities (lobbies, waiting areas, lounges and private offices) with the exception of ICU, Operating Rooms, and Emergency Rooms. Signage will be in place indicating the restrictions.


Patients, visitors, staff and physicians are prohibited from using their cell phones for taking photographs, videos or voice recordings due to the privacy rights of our patients and staff. Cell phone users must also respect their surroundings and the people around them. It is asked that all cell phone users keep their voices and ringers low.


Fire Alarms & Exits

Every effort is made to protect the Hospital against fire. If you hear the fire alarm, listen for directions. During a fire alarm, elevators are shut down and all fire doors automatically close until there is an “All Clear” announcement on public speakers.


No-Scent Policy

PSFDH has a no-scent policy. In consideration of others who may suffer from chemical sensitivities and/or allergies PSFDH requests all patients, visitors and support persons refrain from wearing scents such as perfumes, colognes, hairspray, creams or aftershave when at either site of the Hospital.

As well, visitors are asked not to bring fragrant flowers or gifts.

We ask that everyone adhere to this no-scent policy and practice.


No-Smoking Policy

All hospital buildings and property, including parking lots are designated completely smoke-free (cigarettes, e-cigarettes, vaping, cannabis, etc.). PSFDH asks that these restrictions be observed and supported by everybody coming to our hospital. Non-compliance may result in individual fines that are enforced by the local by-law enforcement agency.

Smoking cessation supports are available for patients while they are in hospital.



Safety is important. For your safety and security, PSFDH has cameras throughout the facilities. Access is limited to the ER entrances from 8:00 p.m. to 7:00 a.m.  There is an on-site security guard in place at each site from 7 p.m. to 7 a.m.