Patient Relations – Compliments & Concerns

The Perth and Smiths Falls District Hospital is committed to providing high quality, compassionate, patient focused care. Receiving feedback from patients and families helps us to improve the quality of care and services we provide.

Once you have been discharged from the hospital you may receive a patient satisfaction survey from NRC Picker, a company we partner with. We would encourage you to complete the form. If you do not receive a form and would like to comment, the following information will assist you.

Patient Relations

We try to meet your needs in the best way possible. To promote effective communications during your stay, we encourage you to express your feelings and address any questions and/or concerns directly with your caregiver(s). You may also wish to speak to the department manager about your concerns.  We appreciate your feedback.

How do I share a good story or compliment?

We always appreciate hearing a good story or compliment about your patient experience. If you feel a certain aspect of your hospital experience was exceptional, or you wish to recognize someone, please let us know. You can write or email Patient Relations (patientrelations@psfdh.on.ca) and we will share your comments or story with those being recognized.  You can also communicate directly to the President & CEO or the Vice President, Patient Care Services/CNE. The contact numbers are as follows:

President & CEO: 613-283-2330 ext. 1130 613-267-1500 ext. 1130

VP, Patient Care Services/CNE: 613-283-2330 ext. 1110 613-267-1500 ext. 1110

What do I do if I have a concern or suggestion for improvement over an aspect of care I or a family member has received at PSFDH?

We encourage you to try to resolve your questions or concerns directly with the people involved in your care, as soon as possible. The nurses and your physician are excellent sources of information. They will listen and respond to your concerns.

If concerns are not resolved to your satisfaction, ask to speak with the Charge Nurse or the Patient Care Manager for that unit.  If concerns are still not resolved to your satisfaction, or you are not sure who to speak to, please contact the patient relations service via email at  patientrelations@psfdh.on.ca  to act as your liaison in addressing your concerns.

You can also communicate directly to the President & CEO or the Vice President, Patient Care Services/CNE. The contact numbers are as follows:

President & CEO – 613-283-2330 ext. 1130 or 613-267-1500 ext. 1130

VP, Patient Care Services/CNE – 613-283-2330 ext. 1110 or 613-267-1500 ext. 1110

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