Patient/Visitor Information

If you are planning on visiting the Hospital as an in-patient, out-patient or simply as a visitor, you may find the following information useful. Please click on a link below to find out more:

Visiting Hours	Television
Parking	Telephones
Fire Safety	Balloons
No Smoking Policy	Flowers and Mail
Accommodation	Hairdresser or Barber
What to Bring	Gift Shop
Medication Medication Information Sheet Cytotoxic Precautions	Cafeteria
Infection Prevention	Out of Country Emergency Room Fees
Reporting on Patient Safety Indicators Great War Memorial Site Smiths Falls Site
Patient Safety Tips Your Health Care – Be Involved Your Health Care – Be Involved – Clean Hands Protect Lives
Ontarian’s with Disabilities Act
What you need to know about Ontario’s Health Insurance Card (HIN)
Patient Bill of Rights and Responsibilities

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Visiting Hours

For General Inpatients:

• from 1 p.m. to 8 p.m. daily
• two family members are allowed to visit per day – we ask that they remain a short time only (30 – 45 minutes)
• exceptions are made for compassionate reasons – critical or palliative patients.

For Outpatients:

• one person only (if necessary) to accompany patients to Emergency, Day Surgery, tests and clinical appointments.

All visits are at the discretion of the patient’s physician and the nurse on duty.

For security reasons the main hospital entrances are locked after 6:00 p.m. Entry may be obtained through the Emergency Department doors.

We ask for your cooperation and assistance in ensuring that we can provide the safest care environment for you and your loved ones.

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Parking

Pay Parking is available at the Perth GWM Hospital Site and at the Smiths Falls Hospital Site. Correct change is needed to open the lift barrier when you exit the lots that have lift barriers at their entrance. Change is available from the Business Office, coin dispensers in the Emergency waiting area or the Patient Registration Department.

• Please see Parking page for more details
• Please see Maps, Directions and Parking page for more details.

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Fire Safety

Every effort is made to protect the Hospital against fire. If you hear the fire alarm, listen for direction. In the event of a real emergency, you will be informed immediately and assisted by our trained staff.

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No Smoking Policy

In accordance with the Tobacco Control Act, smoking within the Hospital is PROHIBITED. Those who want to smoke must do so outside, no closer than 9 metres (29.52 feet) from any entrance. These restrictions are law; non-compliance will result in individual fines. We ask that these restrictions be observed and supported by everybody coming into the Hospital.

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Accommodation

The Hospital offers a choice of accommodations in wards, semi-private rooms or private rooms. We will make every effort to provide you with the type of accommodation you request. If your request cannot be filled immediately, you will be moved to the requested accommodation when it becomes available.

Provincial health insurance covers the cost of a standard room. If you have additional coverage with an insurance company, please bring the name of the insurance company, the certificate and identification number of your policy. Patients without extended health coverage preferring private or semi-private accommodation must pay the difference. It is your responsibility to understand the costs your policy will cover and if your coverage is in effect.

Please make sure that you understand the financial commitment you are making for the accommodation you request.

Upon discharge please check with the Business Office in order to pay any costs not covered by your insurance.

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What to Bring

Please bring the following personal items with you: personal hygiene articles, slippers, bathrobe and nightclothes as well as any medication you are currently taking.

Please do not bring electrical appliances, jewellery, money, items of personal or sentimental value, alcoholic beverages or non-prescription drugs. The Hospital is not responsible for any personal items or money left in your room.

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Medication

Patients are encouraged to bring their currently prescribed medications with them on admission to Hospital. This will allow for a thorough medication review as an important part of your assessment by the Physician. Give these medications to the Nurse for identification and safekeeping.

In certain cases, it may be necessary to use your own supply of medicine. When you are discharged, your medication will be returned to you.

Infection prevention is important because an infection can prolong your hospital stay or cause additional illness. Many infections seen in hospitals are cause by the patient’s own germs. Sometimes, these germs can be accidentally passed onto other patients.

The risk of infection is always present. Handwashing is the most important step to decrease this risk.

What can you do to help?

Washing with soap and water is the most important thing you and the people taking care of you can do to protect you from illnesses and infections. In addition to this, hand hygiene with alcohol gel is equally effective and faster, provided your hands are not soiled.

When Should You Wash Your Hands?

Wash your hands often and well. If you are unable to go to the sink, ask your nurse for the alcohol hand gel. Remind visitors or anyone entering your room to wash their hands before touching or caring for you and when they leave your room.

Wash Your Hands Before You:

• Prepare or eat food

• Treat or cut or wound

• Tend to someone who is sick

Wash Your Hands After You:

• Go to the bathroom

• Change a diaper

• Blow your nose, cough or sneeze

• Handle garbage

• Tend to someone who is sick

• When hands are soiled for any other reasons

How Should You Wash Your Hands?

How you wash your hands is just as important as when you wash your hands. Regularly during the day and especially when your hands are soiled you should:

N Wet hands under running water and, using soap, wash all surfaces thoroughly.

N Pay special attention to wrists, palms, backs of hands, between the fingers and under fingernails.

N Rub hands together for 10-15 seconds.

N Dry well with a clean or disposable towel.

Specific questions can be directed to the hospital’s Infection Prevention professionals at 613-283-2330. For more information please read the “Protecting Your Health” pamphlet or visit the Leeds, Grenville and Lanark District Health Unit – http://www.healthunit.org/infectious/handwashing.htm

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Television

For your convenience, there is an in-house television system which you may rent on a daily basis. Rental request forms are available from your nurse. Payment is required in advance and may be made at the Business Office or Patient Registration Department.

Please inform the Business Office if you are a veteran or member of the Royal Canadian Legion.

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Telephones

Bedside telephones are provided free of charge and each room has its own extension number.

To make a local call from a patient phone, dial “9″ and the number you want. Long distance calls must be made through the Operator and be either collect, charged to another number, or to a credit card. Press “0″ for assistance.

Pay telephones are located in the main lobby and in the Emergency Department at both sites.

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Balloons

Please make sure any balloons you bring to the Hospital are made of mylar, not latex. Latex balloons cause severe allergic reactions in some people.

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Flowers and Mail

Flowers and mail will be delivered to your room. Mail received after you have been discharged will be forwarded to your home address unless otherwise specified. A mail box is located at the main entrance in Smiths Falls and in the Communications office (switchboard) in Perth.

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Hairdresser or Barber

The Hospital does not provide these services directly, but you may ask your nurse to make arrangements for a hairdresser or barber to come to the Hospital.

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Gift Shop

The Gift Shop is located in the main lobby at the GWM site in Perth. Run by Great War Memorial Hospital Auxiliary, the gift shop offers a selection of gifts, toiletries, flowers and baby wear. A coffee shop is located inside the gift shop at the GWM site.

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Cafeteria

Patient meals are served at the following times:

Breakfast	7:30 a.m. – 8:00 a.m.
Lunch	11:30 a.m. – 12:00 noon
Dinner	4:30 p.m. – 5:00 p.m.

Visitors are welcome to use the cafeteria. Hours of operation are 7:30 am to 1:30 pm Monday to Friday. In addition, vending machines are available for light snacks and drinks at all times.

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Ontarian’s With Disabilities Act

Below is a link to Our Ontarian’s With Disabilities Act document:

Annual Accessibility Plan 2010 2011

The Ontarians with Disabilities Act document requires the Adobe Acrobat Reader to view. If you do not have this installed on your computer, click on the Adobe picture to the left to get the reader. Once you have installed it successfully, return to this window and click on the Ontarian’s With Disabilities Act link above to view the file.

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Out of Country Emergency Room Fees

NOTICE: CHANGE IN FEE

The Emergency Room Visit Fee for patients who live outside of Canada has changed. Effective April 1st, 2008 the new rate for “out of country’ patients visiting the Emergency Room is $462.00

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