Patient/Visitor Information

If you are planning on visiting the Hospital as an in-patient, out-patient or simply as a visitor, you may find the following information useful. Please click on a link below to find out more:

Visiting Hours Television
Parking Telephones
Fire Safety Balloons
No Smoking Policy Flowers and Mail
Accommodation Hairdresser or Barber
What to Bring Gift Shop

Infection Prevention Out of Country
Emergency Room Fees

Your Health Care – Be Involved
Your Health Care – Be Involved – Clean Hands Protect Lives

Visiting Hours

For General Inpatients:

Family presence is encouraged and valued.  Your care team will work with you to support patient & Family Centred Care.  Please be mindful of space limitations and the need to respect the privacy of all patients.  Only two visitors at a time are permitted in most care areas.  We will work with you to develop a family visiting plan that best meets the needs for your family.  Family or friends who have a fever, cold or respiratory symptoms or other contagious illnesses like nausea and diarrhea should not come to visit patients.

For Outpatients:

  • one person only (if necessary) to accompany patients to Emergency, Day Surgery, tests and clinical appointments.

All visits are at the discretion of the patient’s physician and the nurse on duty.

For security reasons the main hospital entrances are locked after 6:00 p.m. Entry may be obtained through the Emergency Department doors.

We ask for your cooperation and assistance in ensuring that we can provide the safest care environment for you and your loved ones.

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Pay Parking is available at the GWM (Perth) Site and at the Smiths Falls Site at a daily rate of $4.00. Correct change is needed to open the lift barrier when you exit the lots that have lift barriers at their entrance. Change machines are available in the Emergency waiting areas and Smiths Falls cafeteria.

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Fire Alarms & Exits

Every effort is made to protect the Hospital against fire. If you hear the fire alarm, listen for direction. During a fire alarm, elevators are shut down and all fire doors automatically close until there is an “All Clear” announcement on public speakers.  In the event of a real emergency, you will be informed immediately and assisted by our trained staff.

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No Smoking Policy

All hospital buildings and property, including parking lots are designated completely smoke free.  We ask that these restrictions be observed and supported by everybody coming to our hospital.  Non-compliance may result in individual fines that are enforced by the local by-law enforcement agency.

Smoking cessation supports are available for patients while they are in hospital.

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The Hospital offers a choice of accommodations in wards, semi-private rooms or private rooms. We will make every effort to provide you with the type of accommodation you request. If your request cannot be filled immediately, you will be moved to the requested accommodation when it becomes available.

Provincial health insurance covers the cost of a standard room. If you have additional coverage with an insurance company, please bring the name of the insurance company, the certificate and identification number of your policy. Patients without extended health coverage preferring private or semi-private accommodation must pay the difference. It is your responsibility to understand the costs your policy will cover and if your coverage is in effect.

Please make sure that you understand the financial commitment you are making for the accommodation you request.

Upon discharge please check with the Business Office in order to pay any costs not covered by your insurance.

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What to Bring

Please bring the following personal items with you: personal hygiene articles, slippers, bathrobe and nightclothes as well as any medication you are currently taking.

Please do not bring electrical appliances, jewellery, money, items of personal or sentimental value, alcoholic beverages or non-prescription drugs. The Hospital is not responsible for any personal items or money left in your room.

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Patients are encouraged to bring their currently prescribed medications with them on admission to Hospital. This will allow for a thorough medication review as an important part of your assessment by the Physician. Give these medications to the Nurse for identification and safekeeping.

In certain cases, it may be necessary to use your own supply of medicine. When you are discharged, your medication will be returned to you.


It is very important that you understand what medications you are taking and why, how to take them, and possible side effects. Ask your doctor or pharmacist questions about the medications you are taking and make sure that you understand the instructions on how to take your medication.

Questions You May Want To Ask About Your Medication:

  • What is the name of the medication?

  • Does it go by another name?

  • Why am I taking it?

  • How often should I take it?

  • What should I do if I miss a dose?

  • How will this medication affect the other medications I am currently taking?

  • Has my medication changed since I was admitted to hospital?

Questions About Side Effects:

Talk to your Doctor or Pharmacist about the medications you are currently taking and any allergies or reactions to medications that you have experienced in the past.

  • Are there any side effects to this medication?

  • Which side effects should you report to your Doctor?

Helpful Tips:

  • Take your medication exactly as directed

  • Finish all your medication unless your doctor tells you not to

  • Keep your medication in the bottle it came in

  • Keep your medication in a dry place out of sunlight

  • Check expiry dates and return all extra or outdated medication to your pharmacist

  • Return to your pharmacist all the medications that you are no longer taking

  • Do not share your medication with others

Your Next Visit:

Bring all your medications with you to your next Doctor’s appointment or visit to the Hospital. This includes:

  • All prescription drugs

  • Any ‘over the counter’ medicine

  • All vitamins and herbal remedies

  • All food supplements

If you cannot bring your medications with you, please bring an up to date list of everything you are currently taking. Your doctor or pharmacist can help you make this list.

Printer Friendly Patient Medication Information Sheet >>

Cytotoxic Precautions: A Guide for Patients and Families

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Infection Prevention

Infection prevention is important because an infection can prolong your hospital stay or cause additional illness. Many infections seen in hospitals are cause by the patient’s own germs. Sometimes, these germs can be accidentally passed onto other patients.

The risk of infection is always present. Handwashing is the most important step to decrease this risk.

What can you do to help?

Washing with soap and water is the most important thing you and the people taking care of you can do to protect you from illnesses and infections. In addition to this, hand hygiene with alcohol gel is equally effective and faster, provided your hands are not soiled.

When Should You Wash Your Hands?

Wash your hands often and well. If you are unable to go to the sink, ask your nurse for the alcohol hand gel. Remind visitors or anyone entering your room to wash their hands before touching or caring for you and when they leave your room.

Wash Your Hands Before You:

  • Prepare or eat food

  • Treat or cut or wound

  • Tend to someone who is sick

Wash Your Hands After You:

  • Go to the bathroom

  • Change a diaper

  • Blow your nose, cough or sneeze

  • Handle garbage

  • Tend to someone who is sick

  • When hands are soiled for any other reasons

How Should You Wash Your Hands?

How you wash your hands is just as important as when you wash your hands. Regularly during the day and especially when your hands are soiled you should:

NWet hands under running water and, using soap, wash all surfaces thoroughly.

NPay special attention to wrists, palms, backs of hands, between the fingers and under fingernails.

NRub hands together for 10-15 seconds.

NDry well with a clean or disposable towel.

Specific questions can be directed to the hospital’s Infection Prevention professionals at 613-283-2330. For more information please read the “Protecting Your Health” pamphlet or visit the Leeds, Grenville and Lanark District Health Unit –

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To order television service, please call Hospitality Network at 1-866-223-3686.

Have your Visa or Mastercard ready and know the room/bed number of the patient.  Service is non-refundable and non-transferable to another patient.  Please let  Hospitality Network know that you may be here for an extended period of time as you may be eligible for a reduced rate.

Please inform the Business Office if you are a veteran or member of the Royal Canadian Legion.

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Bedside telephones are provided free of charge and each room has its own extension number.

To make a local call from a patient phone, dial “9” and the number you want. Long distance calls must be made through the Operator and be either collect, charged to another number, or to a credit card. Press “0” for assistance.

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Please make sure any balloons you bring to the Hospital are made of mylar, not latex. Latex balloons cause severe allergic reactions in some people.  No latex balloons are permitted at PSFDH.

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Flowers and Mail

Flowers and mail will be delivered to your room. Mail received after you have been discharged will be returned to sender.  A mail box is located at the main entrance in Smiths Falls and in the Communications office (switchboard) in Perth.

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Hairdresser or Barber

Should you require hairdressing/barber services, please contact your hairdresser as they may be ale to make arrangements to provide an on-site visit.

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Gift Shop

The Gift Shop is located in the main lobby at the GWM site in Perth. Run by Great War Memorial Hospital Auxiliary, the gift shop offers a selection of gifts, toiletries, flowers and baby wear. A coffee shop is located inside the gift shop at the GWM site.

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Patient meals are served at the following times:

Breakfast 7:45 a.m. – 8:15 a.m.
Lunch 11:45 a.m. – 12:15 p.m.
Dinner 4:45 p.m. – 5:15 p.m.

Visitors are welcome to use the cafeteria. Hours of operation are 7:30 am to 1:30 pm Monday to Friday. In addition, vending machines are available for light snacks and drinks at all times.

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Ontarian’s With Disabilities Act

Below is a link to Our Ontarian’s With Disabilities Act document:

Annual Accessibility Plan 2014

Complaints/Compliments Policy & Procedure

The Ontarians with Disabilities Act document requires the Adobe Acrobat Reader to view. If you do not have this installed on your computer, click on the Adobe picture to the left to get the reader. Once you have installed it successfully, return to this window and click on the Ontarian’s With Disabilities Act link above to view the file.

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Out of Country Emergency Room Fees


The Emergency Room Visit Fee for patients who live outside of Canada has changed. Effective April 1st, 2016 the new rate for “out of country’ patients visiting the Emergency Room is $670.00.  Costs for diagnostic tests are additional.

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Great War Memorial Site
33 Drummond Street West
Perth, ON K7H 2K1
Tel: (613) 267-1500
Smiths Falls Site
60 Cornelia Street West
Smiths Falls, ON K7A 2H9
Tel: (613) 283-2330

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