Our Care Philosophy



Patient- and family-centred care is foundational to the PSFDH Strategy and very specifically to the strategic direction of, “Patients & Families”. The Ontario’s Excellent Care for All Act 2010, “puts patients first by improving the quality and value of the patient experience through the application of evidence-based health care.  The focus is on health care while ensuring that the system we rely on today is there for future generations.”

Further, more recent legislation, Patients First Act creates a more integrated health care system by improving the patient experience and the delivery of higher-quality care.  The Patients First Act helps to ensure patients are at the center of the health care system.

Our patients and their families are informed and have increasing expectations for care that is patient/family centred. They expect to be engaged in organizational and system changes.

The purpose of this report is to explain how this is working and supported within the partnership between our hospital and families.


The phrase “Patient- and Family-Centred Care” has become part of the healthcare lexicon. It can however be interpreted in different ways and it is therefore important to define what we mean by it. At its heart, Patient- and Family-Centred Care is built upon four core principles:

Respect & Dignity: We listen to and honour patient and family perspectives and choices. Their knowledge, values, beliefs and cultural backgrounds are respected and incorporated into everything we do.

Information Sharing: We share complete unbiased information with patients and families to help them participate in their care.

Participation: Patients and families are encouraged and supported to participate in their care and decision-making.

Collaboration: Patients and families collaborate with health care leaders in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

All the principles require active engagement between patients, families and staff at every level of our organization, and can be translated to work at regional and system levels.

PSFDH is committed to incorporating the Patient- and Family-Centred Care principles in all that we do and to build upon the PSFDH Principles of Dignity, Respect and Compassion for all. We have much to celebrate and much to encourage us on the journey.


Other Ways to be Involved is through Health Quality Ontario:

A purpose of Health Quality Ontario (HQO) is to conduct research to improve patients’ transitions from hospitals to homes – through the development of Quality Standards for both hospital staff and patients’ home care-givers – which should improve the outcomes for people as (and after) they are being discharged from hospitals (and reduce re-admissions).

Actual patients’ & home care-givers’ experiences and recommendations are very important to ensuring that the HQO Quality Standard reflects their ‘real’ lived transitioning experiences (both positive and less so).

You are invited to visit the HQO website and standards information at:




Great War Memorial Site
33 Drummond Street West
Perth, ON K7H 2K1
Tel: (613) 267-1500
Smiths Falls Site
60 Cornelia Street West
Smiths Falls, ON K7A 2H9
Tel: (613) 283-2330

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