Our Philosophy



Patient- and family-centred care is foundational to the PSFDH Strategy and very specifically to the strategic direction of, “Patients & Families”. The Ontario’s Excellent Care for All Act 2010, “puts patients first by improving the quality and value of the patient experience through the application of evidence-based health care.  The focus is on health care while ensuring that the system we rely on today is there for future generations.”

Further, more recent legislation, Patients First Act creates a more integrated health care system by improving the patient experience and the delivery of higher-quality care.  The Patients First Act helps to ensure patients are at the center of the health care system.

Our patients and their families are informed and have increasing expectations for care that is patient/family centred. They expect to be engaged in organizational and system changes.

The purpose of this report is to explain how this is working and supported within the partnership between our hospital and families.


The phrase “Patient- and Family-Centred Care” has become part of the healthcare lexicon. It can however be interpreted in different ways and it is therefore important to define what we mean by it. At its heart, Patient- and Family-Centred Care is built upon four core principles:

Respect & Dignity: We listen to and honour patient and family perspectives and choices. Their knowledge, values, beliefs and cultural backgrounds are respected and incorporated into everything we do.

Information Sharing: We share complete unbiased information with patients and families to help them participate in their care.

Participation: Patients and families are encouraged and supported to participate in their care and decision-making.

Collaboration: Patients and families collaborate with health care leaders in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

All the principles require active engagement between patients, families and staff at every level of our organization, and can be translated to work at regional and system levels.

PSFDH is committed to incorporating the Patient- and Family-Centred Care principles in all that we do and to build upon the PSFDH Principles of Dignity, Respect and Compassion for all. We have much to celebrate and much to encourage us on the journey.

Patient & Family Advisory Council

At the heart of the structure of the Patient- and Family-Centred Care initiative at PSFDH is the Patient and Family Advisory Council, established in 2015. The council currently consists of 7 Patient Experience Advisors and three staff. The Patient and Family Advisory Council serves in an advisory capacity, providing input to and making recommendations on matters that impact the experience of patients and their families at PSFDH.

The role of the Patient and Family Advisory Council (PFAC) and the appointed “Advisors” at Perth and Smiths Falls District Hospital (PSFDH) is to identify current and future opportunities to improve the care experience for patients, family and caregivers. By building a formal and structured partnership between Advisors and the organization, PSFDH will be able to better identify and integrate the patient perspective in its planning and activities.

They ensure the perspective of patients, family members or their caregivers is always considered and incorporated in organizational activities and listen and learn from patients, family members.

The goal of PFAC is to:

  • ensure the perspective of patients, family members and/or their caregivers is always considered and incorporated in organizational activities; and,
  • listen and learn from patients, family members and/or their caregivers to
  • embed the patient voice throughout the organization.

Would you like to be part of PFAC?

Please submit your letter of interest to mbellows@psfdh.on.ca by no later than August 1, 2017.  More information can be found at:  Join the Council and Offer Your Input!

Great War Memorial Site
33 Drummond Street West
Perth, ON K7H 2K1
Tel: (613) 267-1500
Smiths Falls Site
60 Cornelia Street West
Smiths Falls, ON K7A 2H9
Tel: (613) 283-2330

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