Hospital Solicits Feedback

Patient Declaration of Values

Smiths Falls, ON – Do we have it right?   We need your help…

Recent legislation in Ontario requires hospitals to implement changes to enhance the quality of the patient experience.

 The Excellent Care for All Act, passed by the Ontario Legislature on June 3, 2010, includes new standards regarding quality, patient safety, and accountability. One aspect of the legislation includes consulting with the public to develop a declaration of values. The declaration will ensure the patients’ voice is represented.

 To develop our Declaration, we have received feedback from patients, their families, community representatives and Perth & Smiths Falls District Hospital staff.

 We are now asking key stakeholders, including the public and our community, to give us their feedback on the draft declaration.  All feedback received by April 15, 2011 will be reviewed and a final Patient Declaration of Values will be available on our website by June 8, 2011.

 To read more about the Excellent Care for All Act, visit the Ministry of Health and Long Term Care website at

 To make comments, add ideas, recommend changes, please contact, Linda Bisonette, Vice President – Patient Care Services/CNE at or by calling 613-283-2330 Ext 1110 or 613-267-1500 Ext 1110 or mail in your comments to L. Bisonette, VP Patient Care Service, CNE at PSFDH, 60 Cornelia St. W,. Smiths Falls, ON K7A 2H9.

 A survey is also available and can be found at:

Perth and Smiths Falls District Hospital – Patient Declaration of Values (DRAFT) 

I Value…….


I Expect…….


C – Caring/Compassion


 C – Communication


 C – Competence

C – Confidentiality

C – Commitment

That, I, and those important to me, will be treated in a considerate, respectful and dignified manner by all members of the health care team.

 To receive honest and meaningful information about my health and my care. To receive focussed, timely attention to my queries and concerns.

 To receive skilled, quality care protecting me from harm and focussing on best practice.

 To have my privacy respected in all aspects of my care.

 To be able to rely on the Hospital to continue to provide state-of-the-art health care to our communities. 




Ensuring a good relationship with my care providers is important to me; I will share the responsibility for my health care by providing accurate information, asking for help when needed and being courteous and respectful.

 For more information contact:

 Todd Stepanuik

President & CEO

Perth and Smiths Falls District Hospital

613-283-2330 ext:1130

Great War Memorial Site
33 Drummond Street West
Perth, ON K7H 2K1
Tel: (613) 267-1500
Smiths Falls Site
60 Cornelia Street West
Smiths Falls, ON K7A 2H9
Tel: (613) 283-2330

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